At Heather House, your trust means everything. We maintain clear policies and uphold residents’ rights to ensure safety, dignity, and quality care at all times.
Every resident at Heather House has the right to:
Be treated with respect, dignity, and compassion.
Receive individualized care without discrimination.
Participate in decisions about their personal care plan.
Enjoy full privacy in all personal matters.
Have access to personal belongings and manage finances if able.
Welcome visitors during designated hours.
Voice concerns or complaints without fear of retaliation.
1. Safety & Security
We maintain 24/7 on-site care staff, emergency call systems, secure entryways, and regular safety drills.
2. Comfort & Well-Being
Residents receive regular check-ins to ensure comfort and personal care needs are met, with updates shared openly with families.
3. Medication Handling
Only trained staff assist with the safe administration of medications as provided by families or physicians. All medications are securely stored.
4. Privacy & Confidentiality
All resident records and personal information are kept strictly confidential in line with our privacy commitment.
5. Visitation Guidelines
We encourage family visits, with flexible visiting hours while maintaining respect for other residents’ comfort and schedules.
6. Complaint Resolution
Residents or families may report concerns to the administrator at any time. We address issues promptly and transparently.
Heather House is fully licensed by the State of Georgia (License #009176) and regularly inspected to ensure compliance with all local and state regulations.
We believe strong relationships with families are key to exceptional care. We keep communication open and transparent so you’re always informed about your loved one’s daily life and well-being.
